Sam and Dean visit the Cornwall Inn, a creepy old mansion turned run-down, failing hotel. They meet the owner, Susan, and her daughter Tyler, who are packing to move after they sell the hotel. Tyler is playing with a little girl named Margaret. The brothers notice strange items around the hotel, including an urn with a familiar pattern, dolls with their heads backwards and Susan's mother, who looks vacant and beyond terrified. When Susan finds them in her mother's room trying to talk to her, she throws them out and threatens to call the cops.